Shipping Policy

Order Processing:
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Times:
Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping (U.S.): 3–7 business days

• Express Shipping (U.S.): 1–3 business days

• International Shipping: 7–21 business days (may vary by location)

Order Tracking:
Once your order is shipped, you’ll receive a tracking number via email so you can monitor your delivery in real time.

Shipping Delays:
Please note that delivery times may be delayed due to high order volumes, holidays, or carrier issues beyond our control. We appreciate your patience!

Refund & Return Policy

Because our products are handcrafted and hygienic, we do not accept returns or exchanges at this time. However, we are committed to your satisfaction.

Damaged or Incorrect Items:

If your item arrives damaged, defective, or you received the wrong product, please contact us at jujuseccentric@gmail.com within 7 days of delivery. Be sure to include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

We will gladly send a replacement or issue a refund if the problem is verified.

Product Disclaimer

Our hair growth grease is made with natural oils, butters, and herbal ingredients. Results may vary depending on hair type, health, and usage. Always perform a patch test before full use, and consult with a medical professional if you have any concerns or known allergies.

Contact Us

If you have any questions about your order, shipping, or anything else, please contact us at:
📧 jujuseccentric@gmail.com